Frequently Asked Questions.
Is your question not answered below?
Please contact us via e-mail.
Can I request a delivery at a certain hour of the day?
No, this is not possible. Our drivers are dealing with the sometimes chaotic traffic situation in Amsterdam and therefor drive the most economic route with their orders. Therefor we cannot take orders that must be delivered at a certain hour. If you let us know if you prefer morning or afternoon delivery, we always do our best to meet those requests.
For funeral flowers, we always make sure the flowers arrive in time for the funeral, by bringing them early in the morning, or even the previous afternoon if that is a better option.
Can I order more bouquets at once?
Yes, you can order more bouquets at once. During the order process you can easily add the addresses and (different if you like) messages for your bouquets. Are the delivery address and the messages the same for all bouquets, than you fill these data out at once for all orders.
Can I change my order?
Yes, if you notify us by e-mail at least one working day in advance, you can still change your order. Please send your e-mail to firstname.lastname@example.org
Changes for the same day are not always possible. Please contact us by telephone in case your order for today needs to be changed: +31 20 616 8704.
Can I cancel my order?
Yes, orders can be cancelled, but only by telephone and at least 24 hours before the delivery date. You can reach us during the opening hours (monday-friday 8.00 - 18.00 and saturday 8.00-17.00 CET) at: +31 20 6168704
The cancellation fee is 10% of the order amount, with a minimum of € 8,50.
Please note that fresh cut flowers are perishable, because of which there is no right of withdrawal.
Can I get a picture of my order?
When you ask for a picture of your order, we will always try to send you one. However, on very busy days like Valentine's day or Mothers day we cannot always fulfill an extra service request like this.
Can I place an order for outside the Netherlands?
For orders outside the Netherlands we kindly advise you to use the international Fleurop-website.
The delivery address I put in my order is not correct, can I still change this?
Yes, until 24 hours for the delivery day it is possible to send us the correction via e-mail. Please make sure your ordernumber is mentioned in your mail.
Is the delivery today? Please contact us at +31 20 6168704. We will do our best to still have it delivered at the right location. If we already went to the wrong address, we must charge you an extra delivery fee. As soon as this is paid, the bouquet will be brought to the right address. However, if we didn't go to the first address yet, we certainly change the address at no extra costs!
What happens if the recipient is not home?
If the recipient is not home, we'll try to handout the bouquet to the neighbors. The recipient will get a note stating where the flowers can be collected.
If there are no neighbours we can leave the flowers with, the recipient will receive a note asking to contact us for a second delivery attempt. If he is not home at the second attempt, the bouquet can be collected at our shop.